TERMS AND CONDITIONS
- Order process time:
Gift orders are processed Monday to Sunday. All gift orders received by our office before 10h00 am EST for local delivery in the Montreal and surrounding areas are processed and delivered within 7 days from the order, unless requested otherwise.
- Delivery and Shipping :
At Orchid Creations, our staff takes pride in offering you the highest quality gift and so for this reason, all our gift baskets are not pre-assembled. They are prepared at the time we receive your order. This ensures that your gift recipient receives a personally prepared basket at all times.
We are proud to offer our clients local hand delivery within Montreal and surrounding areas at a minimal cost.We would also be pleased to offer you a very competitive quote for delivery outside Montreal.
- Substitution policy:
We reserve the right to substitute products and containers with items of equal or greater value on all of our baskets.
- Return policy:
Shipping and delivery charges are not refundable. Food baskets are not returnable due to health and safety concerns. Non-perishable gifts baskets may be exchanged or refunded by the recipient within 14 days.